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How do I send a support ticket for fault on BT website creator tool?

sharon1953
Member
The editing facility, specifically for adding links, is temperamental at best, and not working the rest of the time.  The only way i can add a link into the text is to use the "add a link" tag on the bottom tool bar. The little "link" icon in editor doesn't work, nor does swiping the text and trying to make the highlighted text become a link. If I right click over the highlighted words i get a drop down menu that asks for a URL, and bears no resemblance to anything I am familiar with. Editing is bad enough, with the permanent resistance it has to accept new text,  as and where I want it, in the font and size I want, and it often duplicates the text which necessitates deleting portions of text over and over again until it stops doing it.  I feel that since the new BT website wizard was created, anyone left on the old BT website creator version is neglected, trying to find support is a nightmare, even when you search the actual words, “website creator” you just get a useless page of information telling me how to log in! So BT...where do I send a support ticket to these days???? Better still, is there a phone number that I don't have to pay through the nose to use? 

 

2 REPLIES 2

Ian1974
Moderator
Moderator

Hi Sharon, Sorry to hear you are having these issues.

 

You can request support using the following link and clicking on the general enquiry link.

 

http://btbusiness.custhelp.com/app/contact#s=ImNhdD0xOTk1fGZvcm1fc3RhdGU9MCI.

 

Ian - F -

Ian1974
Moderator
Moderator
Sorry, select domains and hosting then general enquiry.