How do I white list my web business with BT email servers

[dangolding]

Hi,

I run a web business and as part of the customer regstration process and order tracking, my website automatically emails customers.

The problem I have is that none of my automatic emails are getting through to my customers is their email address is with BT.

However, when I manually send an email using MS Outlook, the email gets through.

I don't have this problem with any other ISP and while I applaud ISPs trying to protect inboxes from junk emails, mine are genuine!!!

I have tried calling them, but absolutely no joy whatsoever.

Does anyone know the process of getting "white listed" with BT or can anyone tell me what additional header information I need to include in my automatic emails to customers (the emails are sent using the PHP mail() command)

Thanks!

[Cathie4kids]

I've just come across this problem with sending Emails using my BT account - is there an online way Of doing it? I rang B Telecom there but it's about a 30min wait and I would really like to speak to someone in my own country (N. Ireland) but this never happens.