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I am currently trying to access manage my services for our client

linkedupcomms
Member

on ‎14-09-2015 06:33 PM

We are receiving this message when we are trying to access the my services are of the https://myoffice.bt.com/youraccount/default.aspx website.

 

 

 

To offer maximum protection for our customers, we have restricted access to Manage services from locations outside of the UK.
If you request urgent attention please contact us via email or chat online directly with our Technical Support department.

 

 

I can guarantee that we are not outside the UK. I really need to access the manage my service so that I can check how a domain transfer is going and to modify mx and dns records. Please assist.

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1 REPLY 1

Ian1974
Moderator
Moderator

on ‎16-09-2015 10:05 AM

Hi linkedupcomms,

 

In most cases this is due to customers using a VPN service or proxy.

 

If you are using any of these please disable them, if this is not the case, please use the dns enquiry form at www.dnsforms.co.uk and provide your current IP address.


We can then see if we can get the IP address whitelisted.

 

Kind Regards,

Ian Ferrier

BT Business Support