Today marks fault no 18 in 12 months on our supposed super-duper fast infinity connection??
Once again the dsl light in the Openreach router is dead!
Turned off for 10 mins, rebooted - no luck
Test socket & Rebooted - Nothing!!
Phone line works fine, but broadbamnd is dead - AGAIN.
Called the helpdesk, and no surprises, we have a local network fault once again!
**PREDICTION**
I predict once again that when an engineer comes out, they are going to tell me eventually that theres a fault with the port, and after a few hours they are going to do a port swap!
If im proved correct this will be about the fourth port swap.
No i would be tempted to think that the card which holds the ports could be faulty, HOWEVER, on the same site there is another infinity connection which was installed within a few days of my connection, the other comes from the same drop wire, and the same cabinet and card, and this has not had any problems.
It seems to me that its more likely that there is something wrong with my line somewhere between the cabinet and my property which is repeatedly causing the problem.
I mention this every time, and they faff about, swap the port and get it going, and then say, everything is fine now, which it always is for a while, then bang it goes belly up again!
NOBODY appears to be bothered with sorting the causative problem.
I accept that it may be a difficult to actually trace the causative problem, and it may take additional man or woman hours, BUT, surely it isnt fair that i have had 18 faults in 12 months!, i cannot beleive that this is an acceptable level of faults!
I am absolutely sick to death of this recurring problem, and im sick to death of BT being SORRY, but not sorry enough to actually put someone on the job to actually trace the fault to prevent further faults.
ANY SUGGESTIONS WILL BE GRATEFULLY RECEIVED
