IP Profile Reset Required

[nickaminsky]

Hi.

After a line issue now resolved, I now require an IP profile reset.

System Up Time 143:26:15

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time

WAN PPPoA 703745 972504 0 284 4344 53:52:31

LAN 10M/100M 1368679 1066773 0 2209 215 143:26:10

WLAN 11M/54M 193290 192446 0 383 30 143:24:47

ADSL Link Downstream Upstream

Connection Speed 284 kbps 1104 kbps

Line Attenuation 18 db 4.5 db

Noise Margin 31 db 6 db

As you can see the downstream sync is 284kbps. Noise margin 31db. Based on line capability the downstream sync should be around 15Mbps.

I have run the BT wholesale speedtest and the following results for downstream:

Speed achieved: 0.25Mbps

IP Profile: 0.25Mbps

Please can one of the mods respond so I can get this issue resolved.

Regards.

[markp · Accepted solution]

Hi nickaminsky

If you contact the helpdesk, they will be able to look at the line, and depending on the line type get a reset put through for you.  If it is a fibre line they will need to organise an engineer to come out to reset the profile.

Markp

[nickaminsky]

Thanks all sorted. Spoke to helpdesk over chat who confirmed the profile was stuck and now reset getting 15Mbps.