Hello all
I have Voip, with a regular cordless phone plugged in to my BT business hub. Incoming and outgoing phone calls are fine. But I want to make use of the In call transfer, so as to transfer a call to my remote colleagues.
The process is supposed to be as below: (cut and pasted from here: https://www.bbv-youraccount.com/helpMultiPartyServices.jsp?manual=true )
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Call Transfer allows you to transfer the other person in a call to another number. For example, if someone calls you to find out your friend's number, you can transfer the call straight to your friend so that the caller does not have to hang up and dial the new number.
To transfer a call from a normal phone:
- Tell the first caller that you are transferring the call.
- Press the Recall button on your telephone.
- Dial the telephone number for the person you want to transfer the call to.
- If you want to explain to this person that you are transferring the call and introduce the caller, wait until the call is answered. After the new person has agreed to accept the call, hang up your telephone and the call will be transferred. (If the new person does not answer, or does not want to accept the call, press the Recall button again to return to the first caller.)
- If you don't need to introduce the caller, hang up your telephone as soon as you hear the ringing tone for the new person's telephone, and the call will continue as though the first caller had made a direct call.
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This all works right up to the point where you hang up to transfer the caller to the new person (after announcing it). When I hang the call comes back to me as the phone starts to ring, and the original caller is there. So it seems to partially work. Any Ideas?
Thanks In advance.
