We had infinity for business installed on Friday and it doesn't work.
Symptoms:
* Using a LAN connection we can access the hub manager page, but not the internet
* Using a WIFI connection we can access the internet too
* On a LAN connection a ping/tracert to any outside domain just fails on DNS lookup
* ON a LAN connection a ping to an eternal IP fails with no response
* Username/pass on hub manager is correct and showing as connected
I reported this on friday and was told that the problem was that BT had not yet marked our order complete. I was told this would be corrected over the weekend. Today I was told that this had been fixed, but this has not resolved the issue.
Some things that might (or not) be related:
* After the order was completed at the weekend we lost telephone service on our other lines
* We ordered a static IP, but static IP is turned off in the hub manager page (support told me that this is correct)
Set-up is Hub > switch > my laptop (plus a few other devices experiencing the same issues)
Now, being a pessimist I kept our broadband running with a non BT provider until this was working, installating infinity on a seperate phone line. If I switch the connection into our switch to the ADSL connection everything works fine.
I've had a couple of lengthy calls with support, but have no resolution. BT dont' seem to care much that we can't actually use the connection we're paying for, so this is my last shot before looking for uninstall + refund. Any help appreciated. Many thanks
