Lost emails sent from O2 smartphone to bt email account

[Sigh2]

3 emails sent to my bt emailaccount from an O2 smartphone have disappeared. The messages were acknowledged as Sent on the phone, no errors; messages from the phone to email accounts on other ISPs have got through successfully.

Is there a problem with a BT server somewhere? Where have the emails gone? I may be missing messages sent from other sources which I don't know about.

Thanks for any guidance - one of the emails contained a picture that is needed urgently.

NB Had to re-register to use the forums - the site no longer recognises my old password; when I try to reset it I get sent to the forum home page. And there is no obvious way of reporting the lost emails among the options on the BT web site.

Sigh indeed.

[markp]

Hi Sigh2,

Have  you tried logging into the webmail of your BT business email address, to see if the email you are looking for has went in to the junk folder?

Mark

[Sigh2]

Hello and thank you for the suggestion - I hadn't thought of that. But have just checked the mailbox on bt.com and the Spam folder is empty.

The missing emails were sent a week ago but I can't tell how often the Spam folder is emptied.

[Sigh2 · Accepted solution]

I spoke to someone from the BT email team yesterday and was told that BT did have email problems 18-20 December.

Have since run tests and emails from the O2 phone are now getting through, although not the ones sent 2 weeks ago; presumably they have been lost.

It would have been helpful if BT could have publicised the problem; I don't suppose that mine were the only emails lost.