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Mailbox is Unknown Unknown

nelly39
Member

I have just noticed that my wifes name comes up as Unknown Unknown when she send me emails.

 

She had a btconnect.com user name but now has her company name as the extension.

 

I have tried check name in the outlook setup but is says she does not exsist.

 

Can anyone help me?

 

Kind regards

1 REPLY 1

Burkem5
Guru

Hi there Nelly

You can change this by going to www.myoffice.bt.com
then clicking on the Manage Services/My Services link

then going to email summary.

 

From there its just a case of clicking on the email address and then clicking edit details

Should you need to get the login for My Services please contact us

 

I hope this helps

 

Burkem5