Migration, two address merged and Mac Mail.

[kubrickschild]

Hello, 

So it's been about two weeks since the migration has, well quite frankly messed a lot of things up for me. 

I wasn't aware about the migration, after calling up BT I was very rudely told 'I had received emails about it' I check and I had but I wasn't warned about what else they did. 

Firstly I have a @btconnect.com address but also a info@personalwebsite.com (removed name of my website) address. Previously I had both of these going to the same address, my @btconnect address but after much faffing and messing around I eventually found out that BT had merged both theses address into one... against my wishes. 

So I spend a while on the online help chat section, then a little longer on the phone to BT trying to get my emails up and running again. So the (very helpful) woman at BT remotely accessed my Mac Mail and did the settings, not knowing I had already done these new settings 3 times previously with no luck. We somehow got some sort of result, all the emails I had missed out on returned.. but my joy was shortlived when I realised I wasn't receiving new emails on my Mac Mail. 

So I've continued to try pretty much everything using my two addresses even though they are now one changing passwords, everything. But still no luck, I set up my Mac Mail account all over again and I got all my emails up until September the 10th... the day the lady remotely accessed my computer. 

I've read a couple of different threads on this forum and tried what's suggested but nothing. I also tried setting it up on my iphone but it always tells me that it cannot Verify 'pop.outlook.com' I've even tried the 'm.outlook.com' on a whim, that failed also. I also tried to set an account up on a PC using thunderbird but that failed also. 

So if anyone knows anything that might help me that'd be fantastic. I'm trying to start up a business currently and the online outlook client is frankly awful, I can't keep using that.

Thank you in advance.

A almost bald BT customer  

[Stephenc]

Hi kubrickschild,

The way the mail used to work, one address forwarded on to the other anyway, but you can login to the myoffice.bt.com website go to email and after resetting the password, remove the forwarding moving mail from the BT connect address and you should be able to use them as seperate addresses once more, but they should have lways shared the same inbox.

The server does need to be pop.outlook.com ensure that the advanced settings are configured correctly, this also applies to the iphone.  There are some guides under help and support, but on the iphone one, they fail to mention, in the account settings click on advanced at the very bottom, turn ssl on and change the port to 995.

For the ourgoing server click on this, click primary server, change the server name smtp.outlook.com port 587 ssl on, authentication password, enter your email address and password, the helpdesk on 0845 600 7020 should be able to sort out the Mac mail, we do not support iphone setups, but the guides online contain all the correct settings.

Thanks,

Steve

[kubrickschild]

Steve, Thanks for the reply. 

Thing is i've tried following the set up guids you guys have on here many times and i'm still not having the luck. I have even had one of your support team remotely access my Mac and set it up for me but still i'm not having any luck. 

Everytime i start again it finds emails up until September the 10th and nothing after that. I know 100% all the settings i have are correct to the guide but still no luck. I've even tried looking on other forums and help desks but still nothing. 

Any suggestions? 

Thanks. 

[Stephenc]

Hi kubrickschild,

There are occassionally issues sending on a mac, but if you'er not receiving I imagine it will be due to some confusion over usernames, if you can PM me your address I could take a look here.

I'll be in the office for another hour, if you could PM contact details I could call you back and remote on and take a look?
  I'm confident it can be fixed, but without looking at the details, there are a number of variables.

If not you should be able to contact our helpdesk on 0845 600 7020 if they cannot get this to work they should be able to transfer you to second line support.

Thanks,

Steve

[Stephenc]

Hi Dan,

Sorry for the delay, there's no email notification when a PM is received, I've sent you a response though, hope this helps.

Thanks,

Steve