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My Office

birdbrain1
Member
Why won't My Office remember me when I log on, it's becomming very annoying!
1 ACCEPTED SOLUTION

Accepted Solutions

birdbrain1
Member

When I go into 'Manage your services & e.mail' I always have to put in my e.mail address even though I tick the 'Remember Me' box.

View solution in original post

4 REPLIES 4

Alun
Master User

Hi birdbrain1,

 

Can you clarify, what is it not remembering? Your login details when going to the Myoffice website?

 

Cheers,

 

Alun

BT Business Support Forum Moderator

Regards,

Alun
BT Business Support Forum Moderator


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birdbrain1
Member

When I go into 'Manage your services & e.mail' I always have to put in my e.mail address even though I tick the 'Remember Me' box.

birdbrain1
Member

Hi

Still have problem (clicked solution resolved by mistake)!

When I go into 'Manage your services & e.mail' I always have to put in my e.mail address even though I tick the 'Remember Me' box.

 

Birdbrain1

Tracey
Guru

Hi Birdbrain1,

 

There are a couple of reasons that I can think of that would cause a browser not to remember you. The first is that cookies may not be enabled on the PC.

 

The second is that the usernames and passwords are only stored if the user logs into the PC. If no username/password is provided, any stored credentials will not be loaded into your profile.

 

You would need to enable the cookies or log onto the PC with a username and password.

 

Hope this is of help to you.

 

Thanks


Tracey

 

BT Forum Moderator





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