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My download Speeds extremely slow

nwells
Member

Hello.

 

For the past month my download speed has been very very low, I have 8meg internet but I'm getting a maximum throughput speed of about 16kbps. After looking for what the problem is I found that it was probably due my IP profile being reset to 135kbps after a few connection dropouts on the line and that I should leave the router on until it went back to normal. I've been waiting for about 5 days now and it still remains slow. Is there anyway I can have it reset?

 

Also, here are some stats from my router.

 

Down Up

Rate:6848 kbs448 kbs
Max Rate:6848 kbs1140 kbs
Noise Margin:14.0 dB31.0 dB
Attenuation:28.9 dB16.5 dB
Output Power:19.8 dBm11.9 dBm
 
Protocol:G.DMT Annex A
Channel:Interleaved
DSLAM Vendor InformationCountry: {46336} Vendor: {IFTN} Specific: {45442 }
ATM PVC:0/38
 
Rate Cap:6848 kbs
Attenuation @ 300kHz:28.9 dB
Uncanceled Echo:-16.3 dBOk
VCXO Frequency Offset:-4.4 ppmOk
Final Receive Gain:13.4 dBOk
Impulse Noise Comp. Tones:0Ok
Excessive Impulse Noise:0Ok

Collected for 5Days22:40:11

Reset 24-hr int. 15-min int. Last Event
 SinceCurrentCurrentTime Since
 
ATM
Last Event
Cell Header Errors2673000:22:16
Loss of cell Delineation1691100:22:17
 
DSL
Link Retrains:9004Days17:22:16
DSL Training Errors:1005Days22:30:10
Training Timeouts:0000:00:00
Loss of Framing Failures:2005Days22:30:21
Loss of Signal Failures:2005Days22:30:21
Loss of Power Failures:0000:00:00
Loss of Margin Failures:2005Days22:30:21
**bleep**. Seconds w/Errors:761300:22:16
**bleep**. Sec. w/Severe Errors:2005Days22:30:21
Corrected Blocks:81913900:22:16
Uncorrectable Blocks:2743300:22:16
DSL Unavailable Seconds:238004Days17:22:01

3 REPLIES 3

markp
Grand Guru

Hi nwells,

 

If the line profile has dropped, this could be down to disconnections on the line, if you contact our helpdesk they can have a look at the line to see if there is a fault, and possibly  get the line reset to allow the profile to re-calculate. Here are the contact options

 

 

Regards

 

markp

nwells
Member

Well, that suggestion helped me in no way. I tried their help desk, they offered no help. I emailed BT yesterday explaining the problem at around 2pm, I haven't yet had a response (apart from an automatic e-mail confirming they received my complaint) I haven't bothered calling yet, it's too annoying (I've had to do this a few times before) I can honestly say that without doubt BT provide the worst service of any provider I can think of, so I think I'll just change to Sky or something.

JohnE
Guru

When it comes to connection issues, nwells, there really isn't much point in e-mailing us.  The helpdesk needs to carry out troubleshooting with you "live" in order to determine that the fault exists within our network.  That's the general procedure for all Service Providers.  I'd recommend that you Contact Us either via phone or Live Chat