Swapping BT Business 2Wire 2700 Hub to another make router

[Sully316]

I am having constant problems since using BT's Business 2Wire 2700 Hub. They replaced this for me but Im still having problems, BT says theres no fault with the lines so I am wondering if it is possible to buy a netgear router for example and use this instead ?  Can I put my login details into a Netgear or Belkin router and it will auto download the rest of the settings ?  Is this possible at all.

Any help would be greatly appreciated.

Thanks Phil

[JohnE · Accepted solution]

There is no reason why you can't use a router of your own choosing, Sully316.  Do make sure that it is ADSL2+ compatible.  Here are some examples from the BT Shop:

BT Shop ADSL Routers

[securecars]

Sully no matter what router you use you will be having issue, BT was trying to follow ntl/virgin into the broadband arena and rather that get its dial network 100%, they have taken short cut to concentrate on broadband and messing up big time.

I've change to 3 different routers and still i can get my internet working properly, in one day i have had well over 100 drops, but BT keeps telling me, there is no issue with my line and broadband. Ive been having issues since April, put it like that, my business phone line is so bad, ive got to keep it on constant divert, just so that I do not feel like there is a fax on the line.

[MHC]

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@securecars wrote:

Sully no matter what router you use you will be having issue, BT was trying to follow ntl/virgin into the broadband arena

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I suggest you get your facts right.

BT wanted to install a coax or fibre network years before NTL or Virgin was ever heard of in communications.  They government stopped them.  

[Sully316]

Many thanks for that John, its much appreciated. 

I amm pretty sure swapping the router wont solve my problem but at least its one more thing I can cross off the list.

[Sully316]

I just wanted to give you all an update that I have now replaced the BT 2 Wire with a Netgear N router which is working brilliantly.  We are certainly noticing a faster connection speed when pressing links on webpages.  Many thanks for all your help.

[JohnE]

Thanks for that, Sully316, I'm happy to hear that this is working well for you.  With Wireless "N", you should certainly see faster wireless performance.  It's good to hear from a happy forum member.

[Multi1]

Thanks for this thread Sully,

We have been experiencing disconnects and extremely slow connection speeds for many months and bT have completely failed to help us. After reading your post we went and bought a non-BT router and now everything works fine! We have been told that there is a known fault with the BT 2WIRE router and it is not compatible with internet explorer!

[JohnE]

Multi1, I have sent you a PM.

Can I just state, categorically and unequivocally that there are no issues with the BT Business Hub and Internet Explorer.  The very notion is, to be frank, quite absurd.  I am sorry if anyone on the technical helpdesk advised this.  In the words of Wolfgang Pauli: "...this isn't right, it isn't even wrong"

[Sully316]

Hi there, Im glad things are working again for you.

We were running Firefox so I agree with John that I cannot see how this is a problem, I personally think there is a problem with the BT business hubs, and we are both proof of the pudding.  The most annoying thing is the hours you spend on the phone trying to resolve an issue, and I mean hours , for BT in my case, to say, sorry we have exhausted all options, theres nothing more we can do, try contacting our support staff who charge £25/half an hour who may be able to help you further.  Then after £25 spent they told me they dont understand whats happening either. It was only through me thinking what else can I do physically here that I decided to try a different brand router, which hasnt dropped, not even once.

BT need to get there act together.