Need to reboot Hub 3 router daily as loses connection

[AElmariesh]

Please help! This is driving me crazy... Have a new BT Router (Business Hub 3) connected via a Infinity 2 80/20 Fibre connection. Nearly every day, the internet goes down (the lights on the router all stay blue and connected), but running a windows network diagnostic always shows the following error message "The DNS server is not responding". There is nothing on the router event logs. Restarting the router always connects again until it shuts down the next day... this has been happening for the last 2 weeks and I cannot run an internet business with servers going offline every day. I rang the support line, but apparently this is a known fault with no apparent resolution, although a new router is being shipped to me... Does anyone know what is going on? Desparate for information... Regards and thanks Anis

[eachieve]

We are also experiencing this issue on a daily basis.

Does anyone know where to find out when the next firmware release is planned?

Is there anywhere to download the latest beta version or older versions of the firmware?

[DaveA]

Hi,

Issues like dropping connection should always be raised with the Helpdesk, and keep chasing till it's fixed.

As far as the question about firmware is concerned, no older versions aren't available from BT and newer ones are only tested internally before release, at least to my knowledge.

Dave

[suntattood]

I also get this type of problem every once in a while. I don't think there is a problem with the router or any firmware that needs to be updated, but I guess the problem is coming from BT server which they should fix on their end. I've tried resetting and disconnecting the hub, but to no avail.

[DaveA]

Hi suntattood,

Could you PM me your broadband phone number and I'll see what I can do to help?

Dave

[Hornburger]

Hi

I have had the same problem since a supposed upgrade to my broadband - over 2 weeks ago.  The email said it would 'take time to settle down', but this is ridiculous.  Every day the router has to be re-started to get any internet and sometimes this happens four or five times a day.

Please help.

[Hornburger]

P.s. have attempted contact with BT via live chat - was cut off after waiting 30 mins.  Have tried to call three times, again waiting 30mins+ - I do not have the time for this.  Perhaps if I phone the number and switch to SKY I will get a more rapid response.

[DaveA]

Hi,

I really hope you weren't trying to contact Live Chat on your regularly dropping connection, because that would just be silly.  Wouldn't it?

There is a 10 day stabilisation period, but if your connection is dropping regularly then there may be something else wrong, so you should call in to the Helpdesk and have it checked - 0845 600 7020.  Not Live Chat.  No.

Dave