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Network password message, cannot connect to server

joxyfoxy
Member

Suddenly last night my connect.com wont send or receive emails. I am using Outlook 2010.  I keep getting annoying message to confirm and save email.  I have followed the process of entering all my information again; this made no difference;

I have shut down outlook and rebooted; this made no difference

I have deleted my email from Outlook and have followed the step by step instructions to set it up again; this made no difference.


My 3 other accounts on outlook are sending and receiving emails correctly.

 

I can log on to my btconnect.com account on my ipad and also via the Office 365 Website so I know my password is correct.

 

I have not fiddled with anything or done anything to cause this to my knowledge, can anyone help?

4 REPLIES 4

joxyfoxy
Member

Further odd thing has just happened.  I sent a reply to an email on my btconnect.com account from my ipad as it is no longer working on my outlook.  I have had a reply from the email I sent that has appeared in my inbox on outlook on my desktop.  Very odd as its not even set up to send/receive as it failed when I tried to do it just now.

 

help I have gremlins

MHC
Guru

 

 

Apparently there is a server fault that only affects outgoing mail.

 

The online portal is still fine.

 

 

Billsmithmotors
Member

Ok would seem that I'm affected too..... but as BTdidn't let us know about this issue I have fiddled with my settings in Thunderbird...how do I find out how to reset these?

Billsmithmotors
Member

Or indeed log onto the online system that I didn't even know I had rhanks again for the info BT!