New ADSL connection. 8128 sync 2000 ip profile

[LuaKT]

Hi,

BT business broadband was setup on Friday and I have been connected at 8128kbps over the weekend but my IP Profile is still showing 2000kbps. I understand that it can take a while to change but previously all IP Profile changes have happened within 2 days. I hear that it is more common to have a stuck profile at 2000kbps on a line that has never had broadband before, which mine hasn't. I am hestitant to contact BT because they will just say it's still within the 10 day training period and refuse to do anything. My online order tracking page still says "In Progress" due for Monday the 21st...

Any advice?

Thanks

[kimura]

Hi. They'll probably gonna change but since it's weekend, they don't have work. You're getting an actual speed of ~~8Mbps which is a good thing. 🙂

[MHC]

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@kimura wrote:

Hi. They'll probably gonna change but since it's weekend, they don't have work. You're getting an actual speed of ~~8Mbps which is a good thing. 🙂

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Don't you get fed up with making pointless posts which do not even make sense and are often totally WRONG.   There are several here who are getting fed up with you.

To the OP.    Do not keep turning the modem/hub on and off, occasional is OK but frequent can make it worse.   

Power teh hub off completely and leave it off for 30 minutes.     Then restart everything.    Run a full BT speedtest and post the report and also a copy of your router stats would be useful.

[LuaKT]

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@MHC wrote:

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@kimura wrote:

Hi. They'll probably gonna change but since it's weekend, they don't have work. You're getting an actual speed of ~~8Mbps which is a good thing. 🙂

---

Don't you get fed up with making pointless posts which do not even make sense and are often totally WRONG.   There are several here who are getting fed up with you.

To the OP.    Do not keep turning the modem/hub on and off, occasional is OK but frequent can make it worse.   

Power teh hub off completely and leave it off for 30 minutes.     Then restart everything.    Run a full BT speedtest and post the report and also a copy of your router stats would be useful.

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I'm a bit worried to do this because it might seem like an unstable line and reset the tiime it takes for the profile to increase. Should I just go ahead and do it anyway?

[MHC]

Turning it off ONCE and leaving it for 30 minutes will not affect it.   But ten times in an hour might cause the DLM to lower the sync speed because of perceived instability.   It is also worth disconnecting the connection to the phone socket too.   Then when you reboot, power up, leave 2 minutes to stabilise and then connect back to teh phone socket.

Have a look at:  http://www.kitz.co.uk/adsl/IPprofile.htm and scroll down to teh table which show teh approximate times for an increase in Profile to occur.     2000 to just about 7600 is 380% so it could happen in a matter of hours.

So, after rebooting, leave it on for 5 hours then off for 30 minutes again and see if there is a change.    And repeat tomorrow morning.

[LuaKT]

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@MHC wrote:

Turning it off ONCE and leaving it for 30 minutes will not affect it.   But ten times in an hour might cause the DLM to lower the sync speed because of perceived instability.   It is also worth disconnecting the connection to the phone socket too.   Then when you reboot, power up, leave 2 minutes to stabilise and then connect back to teh phone socket.

Have a look at:  http://www.kitz.co.uk/adsl/IPprofile.htm and scroll down to teh table which show teh approximate times for an increase in Profile to occur.     2000 to just about 7600 is 380% so it could happen in a matter of hours.

So, after rebooting, leave it on for 5 hours then off for 30 minutes again and see if there is a change.    And repeat tomorrow morning.

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Okay just turned it back on after 30 minutes and it's resynced at 8128 still. IP Profile is still set to 2000. Will see how it goes, thanks

Here are the router stats now:

Mode:	G.DMT
Type:	Interleave
Line Coding:	Trellis On
Status:	No defect
	Downstream	Upstream
Rate (Kbps):	8128	448
SNR Margin (dB):	11.1	21.0
Attenuation (dB):	9.0	3.5
Output Power (dBm):	12.3	9.8
Super Frames:	47848	47847
Super Frame Errors:	0	0
RS Words:	6507392	811393
RS Correctable Errors:	0	0
RS Uncorrectable Errors:	0	N/A
HEC Errors:	0	0
OCD Errors:	0	0
LCD Errors:	0	0
Total Cells:	15574453	0
Data Cells:	357313	0
Bit Errors:	0	0
Total ES:	0	0
Total SES:	0	0
Total UAS:	41	0

[MHC]

Open Windows task manager (or whatever it is called in your version of windows) and select the Networking tab.

Run a speedtest, or try downloading a large file.

Take a screenshot of task manager, save it to your desktop and then attach teh image to a post here along with speedtest results.    That will show what ACTUAL throughput you are getting.

If it does not shift from 2000 by mid-day tomorrow, you could have a stuck profile and it will need resttting but you may not get any joy until the 10 training period is over.

[LuaKT]

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@MHC wrote:

Open Windows task manager (or whatever it is called in your version of windows) and select the Networking tab.

Run a speedtest, or try downloading a large file.

Take a screenshot of task manager, save it to your desktop and then attach teh image to a post here along with speedtest results.    That will show what ACTUAL throughput you are getting.

If it does not shift from 2000 by mid-day tomorrow, you could have a stuck profile and it will need resttting but you may not get any joy until the 10 training period is over.

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http://speedtest.net/result/1962202452.png to the nearest server

[MHC]

Can you repeat that a few times,  but get an image of the Task Manager screen.

[LuaKT]

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@MHC wrote:

Can you repeat that a few times,  but get an image of the Task Manager screen.

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Heres me downloading the Think Broadband 1GB test file twice.

http://i.imgur.com/SbYof.png

http://i.imgur.com/fULBM.png