New Infinity connection - 0.49 Mbps Down / 0.96 Mbps Up
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Good day all.
I have a new BT Infinity connection. I'm in a rural area so don't have huge expectations in terms of speed but the upload speed is twice the download and generally the Internet is unusable. IP Profile is def curious:
1. Product name: | BT Business Hub |
2. Serial number: | +076399+NQ60519571 |
3. Firmware version: | Software version 4.7.5.1.83.8.230 (Type A) Last updated 10/07/16 |
4. Board version: | BT Hub 5A |
5. DSL uptime: | 0 days, 02:32:49 |
6. Data rate: | 1177 / 502 |
7. Maximum data rate: | 1161 / 677 |
8. Noise margin: | 4.3 / 6.7 |
9. Line attenuation: | 23.6 / 48.5 |
10. Signal attenuation: | 23.6 / 34.5 |
11. Data sent/received: | 27.2 MB / 376.6 MB |
12. Broadband username: | green-light@service.btclick.com |
13. BT Wi-fi: | No |
14. Static IP: | Disabled |
15. 2.4 GHz Wireless network/SSID: | BTHub5-C29Q |
16. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 144 Mb/s)) |
17. 2.4 GHz Wireless security: | WPA2 |
18. 2.4 GHz Wireless channel: | 6 |
19. 5 GHz Wireless network/SSID: | BTHub5-C29Q_5G |
20. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) |
21. 5 GHz Wireless security: | WPA2 |
22. 5 GHz Wireless channel: | 48 |
23. Firewall: | Default |
24. MAC Address: | 90:72:82:7e:6f:ec |
25. Modulation: | G.993.2 Annex B |
26. Software variant: | AA |
27. Boot loader: | 1.0.0 |
Quiet line test seems OK.
Any help appreciated.
Many thanks,
Jon
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Hi jwlondon
Have you been in contact with the helpdesk to get the line tested?
Looking an the details your router is logged in as green-light@ this is a default/test username that will need changed to your line specific username. If you don't have the details the helpdesk can help configure the router for you.
Markp
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