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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18974 Views
  • 0 replies
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 9988 Views
  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 34862 Views
  • 1 replies
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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  • 0 replies
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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  • 0 replies
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16341 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 282208 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
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  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11712 Views
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  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
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  • 3 replies
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Lot of emails going missing

Hello. I first bacame aware of this 3 weeks ago - someone called me to say his emails were bounced back as undeliverable. Since then I have been testing with other email accounts to email myself. Some of the mails generate a report from  MAILER-DAEMO...

calls billed

My last bill said I made 44 calls to an 08456029558 number yet I haven't called that number. I can't find any details of whose number it is. Can anyone enlighten me?

JAT by Member
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  • 1 replies
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Draytek Vigor 120 Not Connecting No Response from server side error

Hello i have a vigor 2820 router which i have 2 ADSL connections plugged into the first in DSL port the second connects to a vigor 120 and then into the WAN2 ethernet port of the 2820 router. I have been connecting ok with the connection straight int...

BT DNS character limit

Hi,  Our DNS is hosted by BT and we have an Exchange server that I am trying to set up DKIM on. This requires me to create a TXT record with a rather large Value that contains 225 characters, however BT's DNS manager only seems to allow 130 character...

jcsj by Member
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  • 1 replies
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BT Quantum - FMC

We have a Quantum phone system, with analogue and digital lines (no VOIP).I have set up the FMC, so that when individual lines ring, it also rings their mobiles. What i would like to do, and im sure i cannot be the only one, is have it so that the mo...

Constant Problems with Billing for since May 2015, still on-going

We decided to move over to the new Business Cloud Services after a Sales Call, it sounded like a good idea.....we had problems from the start. It turned out our Business Account had been registered to another business that had noting to do with our c...

BT Business Broadband IP Stream Home/Office 1000 and Home Hub 5

Hi all, Originally posted this on BT Residential so now reposting in the correct place!! Need some help..going mad with this issue.I live in a rural area and have had BT Business Broadband for about 6 years. It was paid for by myemployer and so I nev...

Need Help : How to create 1KM Wifi zone ??

Hey friends, I am Sam, im very much interested to start my owen business .my project is wifi zone 1km long rang .please any one suggest me how i am start my business. how many device i need to create 1 km long range wifi zone? please suggest me .

samit by Member
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  • 5 replies
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A minor annoyance but.....

We get an email every month saying that Your latest BT OneBill will be ready to download from here in 24 hours Does anyone at BT understand how utterly ridiculous this is?  Why not just tell us when it IS READY NOW.  All this means is that I have to ...

jmck by Member
  • 3433 Views
  • 2 replies
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Resolved! e-mail from desktop rejected as spam

Some mail sent from my desktop client using my btconnect.com account is being rejected as spam.  I get returned messages including things like:-Remote Server returned '554 5.2.0 lmCX1r00Y2wdUrh01mCYtM Spam content found' If I send an identical messag...