We have 2 Blackberries on a BT Oneplan which we use for our business. On Friday of last week we discovered we could no longer make or receive calls from either of them – message "No circuit/Channel available" on outgoing, "this person's phone is currently unavailable" on incoming.
It only happens when we are near (within a couple of miles of) our office, we get full signal bars and we can use the internet, just can't make or receive calls. So we called and reported the fault. We were told it should be fixed within 48 working hours so by Tuesday morning.
Tuesday morning has been and gone and still exactly the same. We've been on to BT again who told us they'd reported it to Vodafone and there's nothing else they can do. When we ask how long it's going to be they can't give us any idea "but because you are in a rural area the fault may not be top of the list" . . . great!
This is hurting our business and nobody at BT seems to give a hoot.
It should be better than this.
