Archive
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18288 Views
  • 0 replies
  • 1 kudos

Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
  • 6535 Views
  • 0 replies
  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
  • 9085 Views
  • 0 replies
  • 2 kudos

Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 20918 Views
  • 0 replies
  • 0 kudos

Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 9676 Views
  • 1 replies
  • 0 kudos

Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

A_1.jpg A_2.jpg A_3.jpg A_4.jpg
Burkem5 by Guru
  • 29912 Views
  • 0 replies
  • 2 kudos

Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
  • 22840 Views
  • 0 replies
  • 0 kudos

Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

1.JPG IMG_0081.PNG IMG_0082.PNG IMG_0083.PNG
Burkem5 by Guru
  • 34311 Views
  • 1 replies
  • 2 kudos

Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
  • 13246 Views
  • 0 replies
  • 0 kudos

Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
  • 26122 Views
  • 8 replies
  • 0 kudos

Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
  • 10949 Views
  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
  • 25148 Views
  • 3 replies
  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
  • 8863 Views
  • 0 replies
  • 0 kudos

Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16114 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 277273 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12232 Views
  • 2 replies
  • 0 kudos

Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 7810 Views
  • 0 replies
  • 0 kudos

Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11474 Views
  • 0 replies
  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
  • 297344 Views
  • 0 replies
  • 0 kudos

Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
  • 12146 Views
  • 3 replies
  • 0 kudos

Infinity with multiple static IP to Juniper SRX

I had Infinity with a single static IP for a while, now upgraded to having the multiple IPs. It worked fine with the single IP, I just set that IP on the interface, but the multiple static IP configuration is a lot weirder. It gives a seemingly rando...

BT Line Test

Hi,  My line has always been noisy(even though BT line faults say not) however my speed has dropped from 1.9MB to 1.1MB and the line is extra noisy. So Im trying to log a fault with a line tesyt.   Now evertime, and I mean EVERY time I log in and hit...

no line

 i have moved into a new build and ordered a line 3 weeks before moving in on the 20th aug now 21 sep still no line,various rubbish about new sites needs cabling work, as i am not blind i can see there is no cable but just want someone to put it in,d...

malkky by Member
  • 5651 Views
  • 1 replies
  • 0 kudos

Upload Speed too Low to Send Emails with Attachments.

Since 13.08.14 I have been having real problems sending emails with attachments on them.  They are not large, anything over 200KB is not sending.  Sometimes I get a message saying transmission has been timed out by the server due to long periods of i...

NPM by Member
  • 4714 Views
  • 0 replies
  • 0 kudos

Parental Control / Ban Urls

Hi how do i set parental control up on a BT hub 5, I have BT business hub and work from home, but want to put restrictions on my kids accessing content over the internet Can this be done via a business account hub??Or how do i block Urls from my hub ...

ACRITS by Member
  • 8335 Views
  • 2 replies
  • 0 kudos

VPN Passthrough

Currently  have a BT Infinity hub and i'm trying to enable VPN passthrough. Does anyone have any idea whereabouts in the settings of the hub this option is lurking?? Thanks

andyb66 by Member
  • 8770 Views
  • 1 replies
  • 0 kudos

BT MAIL (The new release - September 16th)

I am currently unable to access any email from two accounts - thoseoldrecords@btinternet.com and cmcgrn@btinternet.com following the release of the "new and improved" BT mail overnight. I can , however, access all eshop information and update the web...

WIFI Extended to Garden Shed

Good Morning, i have a large garden with a shed at the bottom, my wifi doesnt register down there. Approx 80 meteres away from my router. is there anything i can buy to help me get signal down at the bottom of the garden! i do have power down there b...

BT Versatility Broadband Module problems

Hi All, I've just added a broadband plus module to my versatility system. I've connected to the module successfully and changed the DMZ settings to IPGateway and DHCP as the unit will be connected to my Draytek Modem / Router. However when connecting...

mdj1 by Member
  • 4837 Views
  • 0 replies
  • 0 kudos