Had an ADSL2+ Upgrade to FTTC Infinity Premium (80/20 speed) which was installed on 7/4/15. BT, by mistake, gave me Infinity unlimited (40/10 speed) instead. This was upgraded to Premium (80/20 speed) today, 16/4/15.
IP Profile from day one (7/4/15) was 38.72 MBPS down and 10MBPS up. - Great, I thought!
However, the UP speed is only 0.86MBPS and the DOWN speed is 17.95 - i.e. no better than the ADSL2+ service before the upgrade.
I was told by BT that we cannot lodge a fault until the "10 day stabilisation period" has elapsed. - and because BT gave us the wrong product, the "10 day stabilisation period" restarted again after the Premium upgrade today (16/4/15).
So - I have had to wait 9 days so far, plus an additional 10 days starting today (Total 19 days) before I can raise a fault to tell BT that I probably I have a "stuck DLM profile" based on the ADSL2+ service that I had before the upgrade. Do BT not think to reset the DLM profile after a major change?
Oh - and of course I am also paying for the FTTC Infinity service which I am not getting yet.
A disappointed customer.....
