Office 365 Migration

FSDSMAN · ‎05-09-2012

What a complete and total **bleep** up. First I am told my migration date so change 30 odd email account settings on various computers and smart phones to the required setting after that date during the night. No email what so ever. Change back and then get an email 3 days after the set date for migration that it has been cancelled. So who is going to pay for my mileage and time that was wasted? Then again last night/this morning all email on all my accounts has now stopped. Nothing in my inbox and outlook cannot connect. Web mail for main account is still the old format but nothing in the in-box. I know I have been sent 50 or so emails from my clients. Change to new settings and still no mail or connection. Phone support desk and they do not know what is going on and will call back hopefully within 24 hours. This is totally unacceptable as I run a support company for IT at several locations and all the servers, UPS systems, Corporate firewalls email me reports let alone the clients contacting me if any problems. This is costing me money and business. Who is going to pay? I am going to sue the ass out of BT for this and them move all my accounts and my clients away from BT Business broadband as they clearly have no bloody idea how to run a service that charge business customers a fortune for the service that they clearly cannot supply. They do not listen to customers and I guess around 90% if asked if they want an insecure cloud email service would have said no - if forced onto them then change provider. Get the bloody problem sorted while I still have a business.

darkulap · ‎07-09-2012

This is a big problem for you. Have you contacted BT directly? It would be best to call them.

FSDSMAN · ‎07-09-2012

Yes I would always contact support and also the migration team before ranting here. It has now more or less been resolved. During migration for some reason the process decided to create a new mail account and name that did not exist before and dump all the email that was sent to me into that account. Because it was never a mail account I had set up I did not know it existed. After the team had re-set 10 false email accounts to what they should have been I then had to log onto each one and forward the emails to the correct addresses. This caused no end of problems and because some of the requests in the emails from clients did not get acted on it has cost me and my clients a great deal of money.

AlisonM · ‎17-09-2012

FSDSMAN, I sympathise with your frustration with BT support, or lack of it! I've found that the only sensible conversations I can have are with the Specialist help teams. I just don't bother with the Customer Support number any more. Nice enough people but just clueless. They don't understand the products and they don't really know how to advise on anything other than very simple issues, which most of us can solve ourselves.

My situation is the reverse of yours. I want the upgrade as we have the simple Business Lite email product and therefore only have mailboxes used by the employees of the company for communication with customers and internally. The upgrade means a more user friendly platform and bigger capacity on the mailboxes. Can I get it? Not a chance, despite being a BT business customer for nearly 4 years! Pleading phone calls have no effect, I have to wait my turn, whatever that means.

However, an old mailbox that was set up 4 years ago under a different address and no longer used, but has no account attached to it and not invoiced, has been upgraded! BT don't understand it either. Go figure! The only thing stopping me changing to another supplier is that we have one year left on our contract. Roll on Dec 2013.

FSDSMAN · ‎18-09-2012

Even the "lite" version of the old email should be more than adequate for almost everybody if you manage and use your mail client correctly with the correct settings etc. 50 meg of space is more than sufficient if messages are downloaded and not left on the servers for weeks. Also if you are trying to send files etc over this size then I would suggest that email is not the best method of delivery. Contacts, address books can all be shared on the local PC's and if you use a "mass mailing" program to promote/advertise then these too can be set so not to flood mail boxes.

Thank god that some of my more important clients with BT have their own mail servers.

DaveA · ‎18-09-2012

@AlisonM wrote:

FSDSMAN, I sympathise with your frustration with BT support, or lack of it! I've found that the only sensible conversations I can have are with the Specialist help teams. I just don't bother with the Customer Support number any more. Nice enough people but just clueless. They don't understand the products and they don't really know how to advise on anything other than very simple issues, which most of us can solve ourselves.

My situation is the reverse of yours. I want the upgrade as we have the simple Business Lite email product and therefore only have mailboxes used by the employees of the company for communication with customers and internally. The upgrade means a more user friendly platform and bigger capacity on the mailboxes. Can I get it? Not a chance, despite being a BT business customer for nearly 4 years! Pleading phone calls have no effect, I have to wait my turn, whatever that means.

However, an old mailbox that was set up 4 years ago under a different address and no longer used, but has no account attached to it and not invoiced, has been upgraded! BT don't understand it either. Go figure! The only thing stopping me changing to another supplier is that we have one year left on our contract. Roll on Dec 2013.

Hi,

@Yes it can seem very strange, but there a reason for it. There are a number of different situations that people can have, for example just plain @btconnect.com accounts, accounts with Organise and Share but no domains, accounts with domains but no Org and Share, etc.

@The issue is that certain situations are easy to deal with, and others aren't. The account you mentioned would have had one @btconnect.com mailbox, and so would be an easy one. Obviously your main acount is a difficult one.

I sympathise. I really do. It's no easier for us as agents to sort out the problems that have occurred. Admittedly we have those steps of distance away because it isn't our account, but it's still frustrating.

Dave

DaveA · ‎18-09-2012

@FSDSMAN wrote:

Even the "lite" version of the old email should be more than adequate for almost everybody if you manage and use your mail client correctly with the correct settings etc. 50 meg of space is more than sufficient if messages are downloaded and not left on the servers for weeks. Also if you are trying to send files etc over this size then I would suggest that email is not the best method of delivery. Contacts, address books can all be shared on the local PC's and if you use a "mass mailing" program to promote/advertise then these too can be set so not to flood mail boxes.

Thank god that some of my more important clients with BT have their own mail servers.

Hi,

To be honest I wish that no ISP provided email. It would make life much easier if email were completely separate, and you bought what you wanted from a specific supplier, or got free from the likes of Yahoo.

You would still have all the same issues of spam, etc but people wouldn't then have to rely on something that theoretically exists as long as their account does.

My two pence worth.

Dave