Office 365 and outlook 2010

[david-muggeson]

Please can someone help ...I have just had a new computer installed and have had Outlook 2010 as my e mail programme ( my last outlook worked fine ) .I cant seem to receive emails on this programme unless its on my virgin email account which work fine .I have been on the net and found all the setting to configure manually and tried all of them ...When i press test settings it come up as everything is ok but no emails in the inbox ...I have tried all different boxes to receive and no good .When i log into my web account all the e mails are there including my test emails .Any body know of an answer ...Im not a computer novice but this has got me beat ....I have had an upgrade message from bt and as far as i know i have been upgraded ( looking at other comments on the forum im fearing the worse )

Thanks

[garlangreeny]

There is usually a set up that BT requires to run your email account on Outlook 2010. I will check the net and will try to find it for you. Try to look for it as well.

[david-muggeson]

Thanks for your reply ...I will have a look for the set up

[DaveA]

Hi,

Could you have a look at this, as it should contain all the basic settings for setting up an Office 365 account:

http://btbusiness.custhelp.com/app/answers/detail/a_id/18845/c/2048,3433,3896

Dave

[david-muggeson]

Thanks for the info ... i have tried all these settings and still no go ...when i first tried them it downloaded back emails up to 2002 ..and then nothing ...now only sends and not recieving ....

cheers anyway ...David

[DaveA]

Hi,

At that stage the only option would be to contact the Helpdesk, as it looks like something isn't right, but without further investigation it's impossible to know what.

Dave