Sometime between July and October last year, online access to my broadband account information stopped working. I have contacted BT support to get this fixed without success, they just pointed me at the onebill URL. The broadband account still shows in the account list, but bills after July 2014 are missing. Luckily I realised the problem in time to pay the October bill over the telephone.
I managed to get switched back to paper billing (of course I have to pay extra for this). But now I cannot even pay the bills online, it errors out.
Since I can't get any sense from email responses, I guess my only option is to write to the complaints address. I can't believe this is a difficult problem to sort out, if only someone from BT were to investigate it properly.
Has anyone else hit problems with online account access?
