We currenlty have 2 separate nos at our house. We placed an order to transfer all services to just one No., were told this would be done on 16/3. Late afternoon 15/3 lost the service on the phone line that all services were supposed to be transferred to. PHone BT spent over an hour with various theories on what had occurred, ended up with a fault reported. Phoned following day only to be told there was no fault and that the engineers were working on the transfer. Phoned later in the day, told that the work had already been completed and that there was a fault on the line that all services were supposed to be transferred to. The line that is meant to be discontinued is still operational (thankfully) as we wouldn't have any phone at all if they had disconnected that line. I would point out that to date I have spoken to 5 different members of staff in relation to this order without any satisfactory conclusion to what the problem is. One of them has now reported the fault to the engineers (she actually asked me to unscrew all the boxes to check the lines, I refused, then said to me do I want to sort out this problem, unbelievable comment). I am told an engineer is coming on 19/3 to put everything right. We were told when we placed the order that an engineer would be coming to us. 17/3 BT bag arrived in post for us to return equipment,henceforth this email. I think if I phoned again I would have a nervouse breakdown as would have to relate all this story to the member of staff again.
