Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Our business going down the drain - thank you BT Business

Heather
Member

‎17-10-2010 01:32 AM - edited ‎17-10-2010 10:43 AM

3 months ago we "upgraded" to a possible 20mb download speed - which was on your admission mis-sold to us.  Tonight we're down to 0.5mb.

 

Before the upgrade we had 4mb which was workable.

 

We've had engineers here for 2 days who have obviously done their best but this is the result. 

0 Kudos
5 REPLIES 5

bombinho
Super User

on ‎17-10-2010 03:28 PM

I know how you feel but see it like this you have at least 0.5 mbits. I have nothing at all thanks BT Business.

Oh wait thats not true, I have lots of promises for keeping my old line running until the new line is up and running, for calling me back, for sorting the issues, for having a new line installed since 11 days and what not.

Oh yes, I even had cancelled my order just to learn that I have not cancelled my order isnt that funny? These lads must be having great days cracking jokes like that at the customers.

 

0 Kudos

bombinho
Super User

on ‎17-10-2010 04:31 PM

You have got a business hub? Check in the DSL section if BT has put a cap on you line. I had that at the beginning with my old line as well. After a number of calls then I got one engineer that lifted the cap. There should be a section stating line cap.

If your speed is ways below the cap then look for the noise margin.

0 Kudos

Tracey
Guru
In response to bombinho

on ‎18-10-2010 09:57 AM

Hi Heather,

 

I have had a look into your account, I can see that you were in contact with the technical team who have sent out an engineer and your issue is now resolved. 

 

Is that correct?

 

Thanks in advance

 

Tracey

 

BT Forum Moderator




If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully.
0 Kudos

amchezrez
Member
In response to bombinho

on ‎19-10-2010 03:52 PM

i had the same problem however in the end after numerous calls  it has been sorted , BB,voip and domain names > but i should not have had to go through 3 weeks of problems given that it was planned 6 weeks ion advance . It seems different sections just pass problems on to the next with no continuous oversight .

0 Kudos

Tracey
Guru
In response to Tracey

on ‎20-10-2010 11:24 AM

Hi Heather,

 

I am really sorry to read you are experiencing issues with your BT Business Service, unfortunately we have not heard from you, due to this we can only assume your issue is now resolved.

 

As such we shall close this thread.

 

Thanks

 

Tracey

 

BT Forum Moderator




If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully.
0 Kudos