Hi Aciid,
what im going to say is quite difficult in a way because i have been championing BT to everyone for years, i could never understand anyone switching to other telecoms companies when there was BT, a big, strong, constant and reliabel force which made the backbon of all other telecom newbies.
However, being in business is difficult enough, especially over the last couple of years its been hard for everyone, and the last thinkg you want, or can afford to have is loss of communication.
It means your customers cant get orders to you, you cant communicate with them nor they with you, you cant place orders for stock, you cant check if those payments have gone in or out of your bank.
Not only is the above situation crippling, but even worse than this is the fact that you spend, hours, AND I MEAN HOURS (2hr15min to get through to BT on the phone) trying to sort out their S**T.
So not only is communication dead, your also a waste of time as your spending days and days trying to get the problem resolved, when you want to be getting back to customers and making your apologies and chasing orders etc that have not got through to you.
It even gets to the point where you cant leave the office to get out on the road or to site, as your the only one who knows what this situation is with the BT stuff that doesnt work, and what happens when it goes off again!, or everything needs rebooting!
Im sure most of us on here are capable of sorting glitches out, but i can assure you, most members of staff do not feel comfortable playing with these things, especially when doing what BT tell you has no affect at all!!
In light if this, i can honestly see why people have, and will continue to leave BT in their droves, and please note that i really dont like saying this at all. Im not an establishment hater, and im not anti big business at all, but i am very anti bad customer service companies.
And as for SLA, they arent worth a jott.
If you look at the current ads for business broadband/infinity, you will notice that it tells you 'NO SLOWING DOWN IN THE AFTERNOON' or at other 'busy periods' your traffic will be prioritised.
Then click on 'More' and it tells you that speeds will slow at busy times due to congestion and contention - ANOTHER LIE!
They tried to tell me that my pathetic speed could be donw to congestion!!! This village has never had so much as heavy vehicle traffic, never mind data congestion. In fact the engineers told me that i have the only two infinity lined from that cabinet!
Im afraid its all been Lies, Empty Promises, Misinformation, Failed Communication, Mis-Selling of Products and a general disregard for customers from where im sitting.
And again, please dont think im just a moaner, i know some people just love to hack into others with only a hint of a true problem, but thats not me.
In fact, a couple of days ago i contacted BT OPENREACH and filled in an online form to pass positive feedback to the manager of one of the engineers that came out to me as he was fantastic, really really nice bloke, he was thorough and helpful and really did all he could, and popped back after to see how i was getting on, EVEN THOUGH HE DIDNT FIX MY ISSUES i wanted to let his manager know how highly i rated him.
PELEUS,
i have to admire your PMT - Positive Mental Attitude, but im struggling to share it at present. I hope they will bounce back, but just how long after the problems can it be before its less of a bounce, and more of a flop!
UPDATE:
Was updated earlier today but havent had time to fill you in.
Someone from somewhere, SORRY, but ive spoken to that many people!!
I think she was from infinity technical in dundee or edinbugh maybe.
She called to see if anything had been resolved yet - I CANT BELEIVE HOW THEY HAVE TO RING ME TO FIND OUT!!
Anyway, when i told her that they had definately not got any better, on fact it had cut off again earlier she said that should would send another engineer out!!!!!
I COULDNT BELIEVE MY EARS
ANOTHER ENGINEER - MOTHER OF THE LORD, how many engineers will have to tell me, and them that the issue is software based, not line based!
I honestly think that they havent got the foggiest whats going on or what they are doing!
I think they are hoping it will miraculously sort itself out or i will just get sick of it all and will accept this a 15mb speed when paying for ***UPTO*** 80mb and when the engineers confirm i should be able to get 50-60mv, and i can get that just prior to the router completing authentication!, all of the above when its not down altogether!
Well i aint accepting it, that much i can tell you, and i intend fully to take this is high as i can.
So lets see IF an engineer turns up tomorrow, and if they are a broadband engineer or not!
Any Bets!!!!
Ill keep you informed
ALSO, any guess what im thinking about my plan to move another 6lines back to BT at another business site!!!!!
Answers on the forum,,,,,,,, if you are lucky to stay connected long enough!!
