Solved: Paying a OneBill account online

greenwoodt · ‎04-06-2009

I administer several dialup and broadband accounts.

I pay some of these online and want to add a OneBill account to my profile to be able to pay online.

When I try and add the OneBill account, it fails with a message to go to the OneBill Plus pages.

So far I haven't found a page where I can add the account.

Where is this page or have I got to ring up ?

Fiona · ‎04-06-2009

Hi

Unfortunately we do not offer online billing for OneBill customers at present, please see the Help & Support site for more information.

Kind Regards

Fiona

BT Business Forum Moderator

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Fiona · ‎04-06-2009

Hi

Unfortunately we do not offer online billing for OneBill customers at present, please see the Help & Support site for more information.

Kind Regards

Fiona

BT Business Forum Moderator

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greenwoodt · ‎15-06-2009

So how can I change back to individual accounts so that I can make payments online ?

I never requested these accounts to be amalgamated into a OneBill account and having to make manual payments is a time consuming process which I am trying to avoid.

whizzbang · ‎15-06-2009

tried to do this myself online a while ago, you can't do it, you need to call 0800 800 156

cheers

bernie · ‎16-06-2009

Being able to pay all in one go would be to simple for BT they like to make things more diffiult for people

stefania · ‎23-06-2009

Dear Sir/madam,

Please i will like to pay my bill online how can i go about it?

Fiona · ‎25-06-2009

Hi Stefania

You may find this Thread useful.

Kind Regards

Fiona

BT Business Forum Moderator

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maglyn · ‎29-10-2009

I've also found the OneBill account confusing. I didn't ask for it, I find the bills completely confusing... it's frustrating to sort out payments... I'm also having difficulties getting to download the BT Billing Analyst. I am still confused about the overlaps in payments, although appreciate some alignments needed to be made to the bill... but having to pay a 4 month bill instead of a quarter to suit BT is frankly not helpful.

I had a direct debit for my old account and now it seems to be cancelled. I have asked to go back to the (simpler) two separated detailed statements but told I can only get them online... I go online and find there is no 'detail' in the statements.

All I would like are one or two very simple laid out detailed statements and the options to pay via DDM, internet or phone with clear access.

I have stayed with BT despite much cheaper offers, and hope that this can be sorted out.