Performance expectations on 80/20 not met

[pauloconnor81]

Having 'upgraded' to 80 Mbps service, I expected to get near this. Actual download achieved with ethernet directly into home hub 3.0 with nothing else connected the speed varies between 20-25 Mbps download.

Its been confirmed that there are no faults on line and this is acceptable level, and only if it falls below 16 do I have right to complain.

Very poor.

[pauloconnor81 · Accepted solution]

Good News.

A component (DSLAM) at the BT Exchange was replaced yesterday, as it was failing to power up correctly. We lost internet for 6 hours, but now the speed has increased from 20Mbps to 60Mbps, which is the best we can get.

Unsure if my fault reporting prompted identification of the component or coincidence.

but alls well that ends well

[stchedro]

That is indeed good news and exactly as I suspected.

If Infinity doesn't work properly something is wrong: almost always in the DSLAM.

BT always blame the wire but the reality is that the problem, most of the time, is in the green cabinet.

It is worth checking that you are plugged into the master socket etc but what the modem measures you should get +/-10%. As an aside at home we did find that the extra wiring, alarm etc halved (yes halved) our ADSL2+ performance.