Hi bblist,
Unfortunatley the 1571 mail service does not support the option of setting up a personal message using Voip. Here's a VOIP userguide anyways for the Voip service incase your having any further problems..
http://business.bt.com/help/pdf/BT_Hosted_VoIP_User_Manual_1_6.pdf
aggy19.
Hi,
With 1571, it isn't possible to record a personalised message.
This is, however, available with Call Minder for Business VoIP.
Are you using Broadband Voice or BT Hosted VoIP?
Minicheddar