Lost number: Am I alone?

[ctpellett]

Established BT Voip user happily using my advertised landline number. 

Temporarily tried inappropriate wifi router.

Reverted to BT Voyager 220V: 

Now only incoming callers dialling 056xx xxxxxxx can get through. Now told that I need to pay for call divert. WTF?

I hate to think of the repercussions if this is a result of BT policy.

Anyone else in the same boat?

Restore my faith and tell me what I need to do.

Yours faithfully with Christmas Blessings 

Chris Pellett 

[minicheddar]

Hi Chris,

A couple of questions for you:

1) Are you using Broadband Voice or BT Hosted VoIP?

2) How long have you been using your landline with the above?

Thanks, 

Minicheddar

[ctpellett]

Minicheddar, 

I'm using; 

BT Business Broadband Voice.

I've had this service since;

sometime between June and October 2006

(Old bills etc. archived - not to hand)

regards

Chris

[minicheddar]

Hi Chris,

Am I right in thinking that the number that has disappeared is a Geographic Number on your Broadband Voice service?

Number porting (bringing a landline number to Broadband Voice) wasn't available in 2006.

Thanks

[ctpellett · Accepted solution]

 Minicheddar,

Landline number,  but now all sorted:

Bad connection on Telephone backup line cord. 

Incidentally,

I've found copy of my order for Business Broadband Voice (VOIP) with BT local business dated 13/06/06

The service was connected soon after.

Many thanks for your help

Have a good Christmas

Chris

[minicheddar]

Hi Chris,

It sounds like I misunderstood your setup.

Glad to hear that everything is up and working again.