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Please help, can't change A record of domain name

TimW
Member

on ‎29-01-2014 08:54 AM

Hi

 

I have just bought a domain name and am now wanting to set up a forward but when going into the advanced domain management screen the options that i need to change are greyed out.

 

How can I set up my forward.

 

Any help would be great

 

Thanks

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2 REPLIES 2

Burkem5
Guru

on ‎29-01-2014 10:15 AM

Hi there Tim,

This happens when there is a hosting pack applied to the domain.

If you want to have this forwarded then it would be best to put in a request to www.dnsforms.com under Domains and Webhosting then General Query.

Thanks

Burkem5

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TimW
Member
In response to Burkem5

on ‎29-01-2014 11:41 AM

Thanks, i sent an email/message through this method yesterday asking for this to be done but still haven't had a reply.

 

I really urgently need this doing today as the website is due to go live so was hoping there was another way?

 

Is there a way for me to remove the hosting pack?

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