[title changed by moderators as contravenes forum guidelines]
I am loosing the will to live!
I am paying £ 30 a month for a barely 8mb service, my neightbour is getting 16mb on a non BT provider. I called BT to ask if my line was capped or anything like that and why can't I have 20mb.
After they tried to sell me somethng and even tho I am getting charged too much I said I just want a faster line. They can't do anything except sign me into another 2 year contract. Are they trying to get rid of customers.
Another issue that has come to light is they are charging me for an Option 3 broadband deal, which means I am paying £ 15 a quarter for a mobile and dongle package. I have never asked for this and never received either a dongle or sim (if I need one) but they cannot refund my money (2 years worth). I have been on the phone for 3 hours now being passed from Dublin to India and back again!
I don't want to cancel my broadband but they are making it very difficult for me to stay. ALL I WANT IS A DECENT BROADBAND SERVICE. I don't like complaining but I have a stinking headache from hitting my head against the brick wall that is BT!
