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Port Forwarding and Routing

simcfc73b
Member

on ‎30-03-2016 09:05 AM

Hi,

 

After the BT network failure back in February I have been having major issues with staff connecting to internal web servers. Its very strange and doesnt seem to be anything to do with my firewall as I have had their engineer look at it and its been reinstalled.

 

The issue seems to only affect BT home customers and SKY customers.

 

I asked a friend on Talk Talk and they were able to log straight in instantly.

 

I know its a long shot but could there be some issues with routing after the BT network collapse?

 

I am pulling my hair out trying to work out what this is.

 

 

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1 REPLY 1

simcfc73b
Member

on ‎04-04-2016 01:46 PM

Brilliant ..

 

You are currently number 16 in the queue. You should be connected to an agent in about 23:54. The average amount of time a customer has to wait is 28:11.

 

been on for 20 minutes now

 

This doesnt work

 

1 3 ms 1 ms 4 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 28 ms 23 ms 26 ms be378.pr2.enlba.isp.sky.com [2.120.8.90]
4 29 ms 23 ms 24 ms 195.66.224.185
5 24 ms 21 ms 24 ms core4-BE4.faraday.ukcore.bt.net [213.121.193.182]
6 23 ms 23 ms 46 ms acc2-10GigE-0-4-0-8.l-far.21cn-ipp.bt.net [109.159.249.130]
7 22 ms 23 ms 31 ms 109.159.249.193
8 23 ms 22 ms 24 ms 217.41.168.108
9 22 ms 24 ms 22 ms 217.41.168.216
10 21 ms 21 ms 26 ms 213.120.177.101
11 22 ms 20 ms 24 ms 213.120.178.149
12 35 ms 34 ms 32 ms *********.99]

 

This does

 

1 5 ms 10 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 27 ms 24 ms 24 ms be378.pr3.enlba.isp.sky.com [2.120.8.92]
4 24 ms 22 ms 23 ms linx1.ukcore.bt.net [195.66.224.69]
5 21 ms 25 ms 27 ms core4-hu0-6-0-0.faraday.ukcore.bt.net [62.172.103.40]
6 22 ms 28 ms 25 ms acc2-10GigE-0-5-0-0.l-far.21cn-ipp.bt.net [109.159.249.160]
7 22 ms 21 ms 23 ms 109.159.249.207
8 27 ms 22 ms 27 ms 217.41.168.108
9 22 ms 24 ms 28 ms 217.41.168.216
10 27 ms 25 ms 21 ms 213.120.177.101
11 20 ms 20 ms 21 ms 213.120.178.149
12 42 ms 35 ms 36 ms *****.102]

 

The one that works goes from Sky to BT core, the one that doesnt... it goes to a IP address

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