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Problem with link to eShop invoices

Samprod
Member
After looking to print a copy of a previous invoice (Orders>Order Number>Documents tab>Invoice) we came across the error shown below. At first we thought it was a one-off, but it would appear to be the same with most invoices dated before July09. Is this a glitch? We cannot find anything saying that invoices will be deleted after a certain period of time?
 
An error occurred during processing.

Details about this error are available at the number below in the log file on the server.

NOT_SAME_MATRIX:4AAE40A6-9DE4-D17A-B25C-0A0A33E72B68

 

Regards

1 REPLY 1

eShopTeam
Master User

Hello Samprod,

 

We need your access details so we can check in your shop what is not working.

 

Could you please contact BT about your problem?

 

Kind Regards,

The eShop Team