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Problems redirecting BT domain to new site built with Joomla hosted on BT server

CGPD
Member

on ‎03-12-2009 06:19 PM

Hi hope someone can help me.

 

My site has been built using Joomla hosted on my BT server and the DNS/web address domain has now been forwarded to the Joomal folder on the BT server address but the site is not live - forwarding out in place 2 days ago and still not live.

 

Does anyone have a number for technical support that is not premium rate, the people on the other end of the phone have technical knowledge and is not a foreign call centre?

 

Cheers in advance.

 

Chris

 

Chris

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7 REPLIES 7

rhosyn
Power User

on ‎04-12-2009 10:03 AM

CGPD,

Seen any flying pigs recently?!?!

I don't think such a thing exists!

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CGPD
Member
In response to rhosyn

on ‎04-12-2009 10:45 AM

Hi there,

 

Probably did not explain myself very well.

 

I'm on BT Advanced web hosting. My site has been built using the Joomla application and is hosted on my BT server.

 

We've tried to redirect my domain (again hosted by BT) to the Joomla file on my BT server but the site is not live.

 

Incidentally I've seen flying pigs after several occassions of speaking to BT customer services.

 

Cheers

Chris

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rhosyn
Power User
In response to CGPD

on ‎04-12-2009 02:47 PM

Hi Chris

I meant flying pigs at actually getting to speak to a BT employee of the calibre you require lol

Have you reset www, a etc settings to the BT server?

 

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CGPD
Member
In response to rhosyn

on ‎04-12-2009 05:04 PM

LOL BT customer services are a shambles.

 

Thanks for the response. My techie has suggested doing the following; to unistall Joomla from the server and reinstall it to the root of the public folder on the server and try again.

 

Any chance you could expand on your suggestions? I think we have removed one of the A records on the redirect from the advanced domain manager but no luck.

 

Cheers for your interest so far.

 

Chris

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rhosyn
Power User
In response to CGPD

on ‎05-12-2009 12:41 PM

Hmm

I'm not very au fait with this sort of thing. What error number do you get when you type in the domain name?

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CGPD
Member
In response to rhosyn

on ‎06-12-2009 02:21 PM

When you type in the URL you get the standard BT holding page 'this domain has been registered by BT' so it's not redirecting at all. Trying some other things today but at a loss really.

 

Does anyone have the number for BT Web Hosting support thst is not a 09 premium number?

 

Cheers

Chris

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LisaBT
Power User
In response to CGPD

on ‎19-12-2009 02:53 PM

Hi There,

 

There is a non premium number - which is 0845 600 7020

 

Lisa

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