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Quantum Failure


Please could anyone shed some light on whats happing with the Quantum System, we have had this installed now for some 6-8 months and its been no end of problems. We did not get the services we wanted at the initial install and after contacting BT (A LOT) we were told it could'nt actually do what BT said it could but our old system was already out.


Basically we have had a new USB sent to us for a software upgrade which will apparently stop the crackling and cut off's (who they trying to kid) but i'll try it and i like to proved wrong, but the problem is it says install into quantum system, but then what. Do i ring someone to come out or do they come out automatically?


Anybody know