REIN Issue/Infinity

[s_carter]

Hi All

We are having constant problems with REIN on our line and our 5MB connection being ‘okay ish’ in the day but disconnecting constantly at night (normally at exactly 9.05 at night until about 4.30am). We are waiting for a REIN engineer and until then business is suffering as we rely on the connection 24 hours.

The last engineer who came said there is no reason we cannot get Infinity which may help as it is obviously less susceptible to interference, however we cannot order it because the BT availability checker says it's not available. The engineer says this is due to our lines coming off a link cabinet, but the main cabinet it is fed from has the equipment in there and customers are using Infinity.

Is anyone in the know on this? If a cabinet with Infinity equipment in it feeds a link cabinet, can customers in the link cabinet have Infinity or can we request a new line to go from the main cabinet and hopefully sort our REIN problem?

BT offered us "BT Infinity Option 4" at £200 per month so surely if they can get this to the premises they can get £40 Infinity to us?

Our office broadband is still off now since 9pm last night.

Thanks in anticipation

Simon

[s_carter]

Hi

I just wondered if anyone had any ideas on this?

If a cabinet with Infinity equipment in it feeds a link cabinet, can customers in the link cabinet have Infinity or can we request a new line to go from the main cabinet and hopefully sort our REIN problem?

BT offered us "BT Infinity Option 4" at £200 per month so surely if they can get this to the premises they can get £40 Infinity to us?

Thanks

Simon