Hi
You have nearly done evrything correctly. Don't forget when you enter the external number to finish with a # or click CONFIRM on the screen
The divert for analogue lines wil ONLY work if you set the lines to Guarded clear
Enter system programming
Select LINES
Scroll down until you see PSTN and select
Then select GUARDED CLEAR
Then set the lines to be guarded clear by selecting the lines on you system (making the diamonds solid)
You will then find that your divert will work
Regards
Mike