I am posting this on behalf of my son in Handforth near Wilmslow. He has had no phone nor broadband for over a month now, despite repeated calls to BT call centre. Fault noticed on 3rd October 2014, reported on 6th October. Delay was due to them going away. Open-reach only allocated an Engineer on the 29th October. Latest fix date is 14th November. 6 weeks after fault occurred. Why should it take so long to effect the repair and why should it take over 3 weeks to allocate someone to look at it? Alternative costly arrangements have had to be put in place for child minding duties as work from home, previously 3 days a week, is no longer possible. Fault coincidentally occurred when hole dug in pavement next door to install fibre.
