After MONTHS of being messed around by BT and BT local business just to divert calls from our old call centre telephone number to our new one, BT have finally carried out some work today to our ISDN lines which should have set everything up to work (6th appointment arranged).
Everything has gone wrong (AGAIN) and our entire company (A very busy mail order business) is now without a call centre and has been for nearly 3 hours. We are losing thousands of pounds every hour and cannot get anyone at BT to take the problem seriously.
I have never in my career dealt with a company as bad as BT, I cannot find the words to describe how poorly we have been treated throughout.
Is there anyone at BT at a senior level that can help?
Kevin
