Solved: Server Error

DanMerrill · ‎19-07-2017

Not sure if I am posting in right place. sorry

Does anyone use Lotus Notes? When I try to open nsf file which was e-mailed to me, I get the following error:

Server Error: This database cannot be read due to an invalid on disk structure."

Do you have any suggestions how to work around it? What could make the server crashed?

jimshaffer · ‎20-07-2017

This issue can occur if the user has "Always keep a copy" selected for the "Save mail that you sent" option under File > Preferences > User Preferences > Mail. If changing this setting to not keep a copy allows the user to successfully send the message, this would indicate a problem with the Sent folder being corrupt. Running fixup, compact and updall on the mail database should resolve the problem in this case.

Also read info here: https://www.repairtoolbox.com/lotusnotesrepair.html

Regards

View solution in original post

andyt22 · ‎20-07-2017

This isn't really the place to ask about Lotus Notes problems but for what it's worth have a look at http://www-01.ibm.com/support/docview.wss?uid=swg21439899 .

Hope this helps!

Andy

jimshaffer · ‎20-07-2017

This issue can occur if the user has "Always keep a copy" selected for the "Save mail that you sent" option under File > Preferences > User Preferences > Mail. If changing this setting to not keep a copy allows the user to successfully send the message, this would indicate a problem with the Sent folder being corrupt. Running fixup, compact and updall on the mail database should resolve the problem in this case.

Also read info here: https://www.repairtoolbox.com/lotusnotesrepair.html

Regards