I'm a new customer with BT and I have a batch of 5 static IPs and a 2-wire router. My web server was configured with a static IP to get my basic services running while I configure my other servers. Everything was working fine (router was connecting with a dynamic public IP but static IP range was configured as per the instructions and a static was assigned to the web server, which was then serving traffic). One evening last week the static IP range stopped working. I checked the server and it was not able to retrieve web pages from the internet but all devices on my local IP range were fine, so the connection was okay.
I re-checked the config of the static IPs and ports, even though the problem occurred while nobody was in the office, and everything was as it should be. In the interests of simplifying the issue, I reconfigured my web server to a local IP and got local browsing back but of course no web traffic to the server component. The static IP of the router doesn't appear to be responding either. I have configured port forwarding and opened up a PPTP service to easily test the issue, which has been configured to use the router's default addresses.
Connecting through the router's dynamic public IP connects fine (proving port forwarding and internet connection) but using the router's static IP fails to connect, suggesting a mapping issue to my static IPs. My router is configured as per the documentation and it has been rebooted several times so I'm convinced the issue is not local to my network.
I contacted BT late last week by phone (after being dropped from the chat queue twice after finally getting to position 1 (I'm guessing they didn't like the look of the problem type)) but by the time I'd jumped through all the hoops of checking my connection settings etc, the second line team had gone home for the weekend. A support ticket was raised but I still haven't had a resolution or even been contacted about this other than to tell me that there aren't any other users reporting this sort of problem so it must be a problem with my config.
We're now into Wednesday and my workaround of pointing my DNS addresses to the dynamic public IP of my router (which changes it's address at least once a day) is getting ridiculous and is losing me business. It sounds like there are some very competent moderators on this forum so I'm asking for one to please pick up my fault and see what can be done, even if it's scrubbing my IP range and giving me a new range. Anything to give me a stable service and get my web server back online so I can get on with building the rest of my network.
