Well I am aware of things probably going wrong but if I do a mistake which leaves my customers without service then I will make the impossible possible in order to get things corrected. I would already do so if it is not my fault.
But that was completely out of order.
There are things burned into my mind where I thought this is a joke only never mind them being honest.
My services been cut of on a Friday mid-morning. When I got to know I rushed back to phone up the helpdesk.
After several hours with the helpdesk I got told that it is Friday afternoon and finishing time and there will nobody deal with my problem till Monday. And Monday it came better. I got told I have been switched off in an error and I am not gonna be switched back on anymore?! The only way to get my services back would be taking out a new contract.
As mentioned before they just took the money till the end of the contract and never paid it back.
Despite cancelling in error themselves and never even bothering to turn the services back on at the confirmed date but another three weeks later possibly. Because they had in error forgotten to transmit the request for an engineer but had not forgotten to switch someone else on my line.
This is not an error its at best terror. Organized failures through various departments and nobody at charge or fault. It just went wrong and again and again. And to put cream on it that was during the time when my wife was due to give birth and we had no other connection to the outside world but a prepaid t-mobile I bought just to bridge the time because my Vodafone contracts run through an range extender which obviously will not work without broadband.
Do you know of any other company that actually can afford to treat its customers like that?
