This is something that your Account Manager should be able to help with. The DR plan will depend on the services that you have. If you're not sure who to contact, please feel free to drop me a note and I'll ask one of my Team to look into it for you. We, CommsFM, are an Authorised Partner of BT. Full details of our relationship can be found here: http://business.bt.com/bt-authorised-partners/partner-details Kind Regards