un-authorised disconnection by BT

[Frustrat3d]

BT disconnected my number this morning without my authorisation, I use it as a business contact number.

They first told me that I had requested it, i told them to provide me with proof from their recorded messages, they obviously couldnt. they then told me the number has been given to an outside carrier and i should know who it was i i had asked them to do it!

The supervisor then agreed with me and agreed with me that i had been lied to.

I was promised 4-5 call backs from the 'escalation team'...... i am still waiting

I emailed BT's CEO Ian livingston,  'he' replied saying he had passed this on one of his 'high level service team' who would contact me, guess what, STILL WAITING.

Anyone else had a similar experience or advise?  All help gratefully accepted!!!

Thank you

[Terry_Henshaw]

Good morning - you have my total sympathy!  I am the Director of a property company, in August a new residential tenant in a mixed development of residential and commercial property booked a new line to installed in his flat.  I subsequently received a phone call from one of my commercial tenants, extremely upset because, after the Openreach engineer had asked his permission to place a line in the commercial tenant's BT box to provide service to the upstairs residential tenant, the Openreach engineer then proceeded to cut of all lines to the commercial tenant, and leave the site!  Fortunately my Commercial tenant contacted me, although I was officially on leave, and between us we were able to rectify the problem - but only because part of my duties involves commissioning telecoms systems.  God help anyone who does'nt have insider knowledge.

[JohnE]

I am extremely sorry about this, Frustrat3d, however, your issue has been sent to the correct team to deal with your issue.  Escalations can take some time, unfortunately, all aspects of the case need to be investigated and followed up on.  Really, there are a lot of activities associated with these escalations and frequently encompass several departments.  Please be patient, I'm sure that you will have a satisfactory resolution soon.

[MrBales]

Sat 17th Sept

BT disconnected my business landline on Wednesday morning as part of a premises move.  They then have managed to 'lose' my number and have not managed to find it yet!

Being a TAXI FIRM our telephone line is our LIFEBLOOD - the actions of one irresponsible person at BT is killing my business.

High Level Escalations were, yesterday, able to patch the number through to my designated landline (quite how they could find the line when no-one else was able is beyond me).  This solution held until 18.00 when I was, again, left with no phones.

Obviously, being Saturday, no one is available to sort this out for me - clearly BT only value business customers who operate purely on an office-hours basis!

[azad_asghar]

Hi, ive having the same problem 12/10/11.

I called BT yesterday to move my business line to my new office.

I was told this will be done in 12-48, but before we do move the line across we will inform you.

I later realise that my line has been cut off.

So i called BT and they said they cannot do anything until the next morning and was told it is on high priority list... Ive been waiting nearly 12 hours nothing has been solved and no call backs have been made to me.

i just do not understand why BT connot move my line to the new office with out any interferance.

Being a Private hire and Taxi company i am losing lot of business and customers which took me hard work building the company and now this happens.

can any one help?