Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

The original free Mobile Broadband deal.

GadgetBoy
Member

on ‎28-10-2010 11:18 AM

I re-signed my Broadband nearly 2 years ago to take advantage of the free Mobile Broadband Deal. Am I right in thinking this becomes chargeable after 2 years?

 

If this is the case would I be better off re-signing again for Broadband Option 2 with the £7.50 Mobile Broadband option?

0 Kudos
8 REPLIES 8

lukegee
Member

on ‎29-10-2010 07:14 AM

IM HARD OF HEARING AND MY PROBLEM IS ALL COMMUNICATIONS I HAVE TO DO VIA EMAIL OR INTERPRITER

SO WHEN I GO TO ORDER BT OFFICE ANYWHERE THEY WANT TO CALL ME BACK AND THERES NO MENTIONED OF SPECIAL FACILITYS FOIR THE HANDICAP.

DO YOU KNOW HOW I CAN ORDER BT OFFICE MOBILE ANYWHERE VIA ANOTHER WAY

 

PLEASE HELP IF YOU CAN THANK YOU 

0 Kudos

Alun
Master User
In response to lukegee

‎29-10-2010 03:12 PM - edited ‎29-10-2010 03:15 PM

Hi lukegee,

 

You can ask questions, or request an order, via email for BT Office Anywhere by using the "Enquire now" button - on the top right hand side of the page - rather than the "Buy now" button which is more of a call back request. Hope this helps.

Regards,

Alun
BT Business Support Forum Moderator

Like this post, or any others? Please click on the star image on the left hand side if you do.
If you ask a question by putting up the first post in a thread and a follow-up post answers your question correctly, please let other Forum members know which post contains the correct answer by clicking on the 'Accept as Solution' button on the right hand side of the post.

James
Master User
In response to Alun

‎01-11-2010 03:15 PM - edited ‎01-11-2010 03:16 PM

GadgetBoy, your best bet would be to contact the sales team via livechat / phone, top-right of the Broadband sales page.


Cheers,
James


If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully.
Thank you.
0 Kudos

GadgetBoy
Member
In response to James

on ‎02-11-2010 08:53 AM

Hi James

 

I have tried every BT department under the sun and nobody can give me a definitve answer.

 

Cheers

0 Kudos

Frances
Master User
In response to GadgetBoy

on ‎03-11-2010 12:16 PM

Hi Gadgetboy

 

If you stay on your Option 3 broadband, the mobile broadband will continue to be free (subject to all the same terms and conditions). If you choose to cease your fixed broadband but want to keep your mobile broadband, it will become chargeable and you will pay £12.50 per month

 

Thanks

 

Frances

Forum Moderator


If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully. Thanks

GadgetBoy
Member
In response to Frances

on ‎08-11-2010 11:31 AM

Hi Frances

 

Thanks for the reply.

 

Firstly. I'm not on Option 3 Broadband, I'm on Option 2. However, this is Option 2 from nearly 2 years ago so it could be the equivalent to Option 3 now. This is part of the problem, BT keep changing the offers and tarrifs so it's impossible to compare old and new products.

 

Secondly. Assuming your post is correct can you point me to a website page or department than can give me this information on-line or in writing. I want to make sure when January comes and the "free" mobile broadband deal ends I have the evidence to defend myself if I start getting charged for it.

 

Cheers

 

David

0 Kudos

Frances
Master User
In response to GadgetBoy

on ‎08-11-2010 01:58 PM

Hi Gadgetboy

 

You can contact the Business helpdesk who will be able to provide this information to you

 

Thanks

 

Frances

Forum Moderator


If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully. Thanks
0 Kudos

GadgetBoy
Member
In response to Frances

on ‎08-11-2010 04:07 PM

Hi Frances

 

I've already been in touch with the Business Helpdesk and they didn't know the answer at all.

 

Here's the deal. The Business Broadband helpdesk didn't know so they transferred me to the Mobile people. The Mobile people said because this was a free deal from the Business Broadband people I'd have to talk to them. See where I'm going here?

 

I'm quite happy to accept what you've already said about re-signing but I want to make sure I have the evidence to back it up.

 

Cheers

 

David

0 Kudos