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Transferred domain to BT and site URL doesn't pick up website


Hi there, hope someone can assist with my problem - I transferred a domain into BT hosting ( on 18/19th december and site still won't load.

In the process I clicked on button to make the transferred domain the hosting primary BUT message came up to try again later which I tried to do but couldn't get to that screen again - has left me with apparent anomoly of 2 primary hosting accounts when there should just be the one & desired url not picking up website with old url I want forwarded to new one still working.

Ran site checker & all seems well there with all content present and transferred in domain displayed at top left!


any ideas? has an authorisation step been missed?