I am transferring back to BT after 6 frustrating years with Another Supplier.
The Other Supplier took over my business line and my residential line (at separate addresses) and put them both on a business account.
I have arranged to transfer the business line to BT Business and this is going ahead.
I want to have a separate BT account for my residential lines but when I tried to transfer the line at my home address to BT Residential I received an email which stated "as your account is a business account we are unable to assist you any further."
I would appreciate some advice from BT. This is becoming urgent as the Other Supplier will be disconnecting the line in 7 days and I don't want to lose the number.
Thank you,
Fred
