Solved: Uncancelled Echo again.

tbfnet · ‎31-01-2012

I have just had to replace the filter on my 2701HGV-C as the UCE was sitting at 16, interfering with the phone and dropping connection.

Included training history incase it helps.
Connection is ok just now but UCE is now at -10. Is this a line fault or just a broken splitter?

Training History

	Downstream	Upstream
Time	Line	Rate	Max1	Max2	Max3	Mgn1	Mgn2	Attn	Pwr	CRCs	FECs	INP	DLY	Rate	Max	Mgn1	Mgn2	Attn	Pwr	CRCs	FECs	INP	DLY	Mode	Vendor	State	Exit Code	Echo	VCXO	Rx Gain
2012/01/30 10:57:21 GMT	1	7616	8128	8128	8128	12.7	5.0	30.2	19.8	3044	284013	1.00	8.00	448	916	21.0	21.0	17.0	12.1	404	444	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_SIG_INTERRUPT	-15.6	-26.5	23.2
2012/01/30 12:09:56 GMT	1	7616	8128	8128	8128	9.8	3.0	30.4	19.8	550	1219	1.00	8.00	448	920	21.0	21.0	17.0	12.1	184	241	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_LOS_LIMIT	-0.3	-25.5	23.4
2012/01/30 12:11:58 GMT	1	7616	7748	7520	7520	6.4	3.0	30.6	19.8	693	938	1.00	8.00	448	888	20.0	20.0	17.5	12.2	225	202	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_SIG_INTERRUPT	6.0	-26.1	23.8
2012/01/30 12:54:16 GMT	1	7616	8128	8128	8128	9.0	3.0	30.4	19.8	2890	8645	1.00	8.00	448	928	22.0	22.0	17.0	12.1	229	244	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_LOS_LIMIT	-0.4	-26.0	23.4
2012/01/31 10:00:00 GMT	1	6048	6084	8128	8128	6.2	3.0	30.7	19.8	6882	31122	1.10	8.00	448	820	18.0	18.0	17.5	12.1	622	586	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_LOS_LIMIT	2.9	-25.9	23.7
2012/01/31 10:00:48 GMT	1	4736	4740	4468	4468	6.1	0.0	32.2	19.8	554	588	1.01	8.00	448	508	9.0	9.0	25.5	5.3	411	246	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_LOS_LIMIT	16.5	-25.8	25.2
2012/01/31 10:02:34 GMT	1	7616	8128	8128	8128	10.2	4.0	30.3	19.8	641	713	1.00	8.00	448	900	21.0	21.0	17.0	12.2	199	228	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_LOS_LIMIT	3.0	-25.9	23.3
2012/01/31 10:04:18 GMT	1	7616	7940	7780	7780	7.1	1.0	30.5	19.8	854	1098	1.00	8.00	448	824	18.0	18.0	19.0	10.0	322	301	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_SIG_INTERRUPT	11.8	-26.1	23.5
2012/01/31 10:21:21 GMT	1	5760	5796	4232	4232	6.1	0.0	31.6	19.8	2601	35363	1.15	8.00	448	624	12.0	12.0	23.0	7.4	183	142	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_LOS_LIMIT	14.5	-25.9	24.7
2012/01/31 10:21:38 GMT	1	0	0	0	0	0.0	0.0	32.5	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	16.0	-25.7	25.4
2012/01/31 10:21:51 GMT	1	0	0	0	0	0.0	0.0	32.5	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	16.0	-26.0	25.4
2012/01/31 10:22:04 GMT	1	0	0	0	0	0.0	0.0	32.6	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	15.6	-25.9	25.4
2012/01/31 10:22:17 GMT	1	0	0	0	0	0.0	0.0	32.6	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	16.0	-26.0	25.4
2012/01/31 10:22:30 GMT	1	0	0	0	0	0.0	0.0	32.6	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	15.9	-25.8	25.4
2012/01/31 10:27:05 GMT	1	4512	4512	4272	4272	6.1	5.0	32.6	19.8	52	863	1.05	8.00	448	496	9.0	9.0	25.0	6.3	29	28	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_LOS_LIMIT	16.0	-26.4	25.4
2012/01/31 10:29:27 GMT	1	6400	6476	6240	6240	6.3	16.0	30.6	19.8	5	235	1.04	8.00	448	904	21.0	21.0	17.5	12.3	0	0	1.00	8.00	G.DMT Annex A	TI	241/104	IDLE_REQUEST	6.2	-26.2	23.6
2012/01/31 10:40:26 GMT	1	7616	8128	8128	8128	11.5	11.0	30.2	19.8	1	15	1.00	8.00	448	948	22.0	22.0	17.0	12.1	0	0	1.00	8.00	G.DMT Annex A	TI	240/104	N/A	-10.4	-26.1	23.3

tbfnet · ‎12-06-2012

Engineer put on a new faceplate and changed some setting at the cabinet.
All is well now.

View solution in original post

tbfnet · ‎31-01-2012

This is a joke, Line test reports line is fine... I beg to differ.

Physical Line 1 General Information

DSL Line (Wire Pair):	Line 1 (inner pair)
Downstream Rate Cap:	8128 kbps
Downstream Atten. at 300kHz:	27.6 dB
Uncancelled Echo:	-1.5 dB	Suspicious - check phone filters and alarm
VCXO Frequency Offset:	-25.7 ppm	Ok
Final Rx Gain:	23.9 dB	Ok
Excessive Impulse Noise:	0	Ok
Downstream Required Impulse Noise Protection:	4
Downstream Impulse Noise Protection:	1.10
Downstream Delay of Latency Path:	8.00 ms
Upstream Impulse Noise Protection:	1.00
Upstream Delay of Latency Path:	8.00 ms
Framing Mode	ATM

Training History

	Downstream	Upstream
Time	Line	Rate	Max1	Max2	Max3	Mgn1	Mgn2	Attn	Pwr	CRCs	FECs	INP	DLY	Rate	Max	Mgn1	Mgn2	Attn	Pwr	CRCs	FECs	INP	DLY	Mode	Vendor	State	Exit Code	Echo	VCXO	Rx Gain
2012/01/31 11:20:08 GMT	1	0	0	0	0	0.0	0.0	33.0	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	17.0	-25.8	25.9
2012/01/31 11:20:21 GMT	1	0	0	0	0	0.0	0.0	33.1	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	16.8	-25.8	26.2
2012/01/31 11:20:34 GMT	1	0	0	0	0	0.0	0.0	33.1	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	17.0	-25.7	26.2
2012/01/31 11:20:46 GMT	1	0	0	0	0	0.0	0.0	33.0	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	16.9	-25.9	26.2
2012/01/31 11:20:59 GMT	1	0	0	0	0	0.0	0.0	33.2	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	17.2	-25.9	26.2
2012/01/31 11:21:12 GMT	1	0	0	0	0	0.0	0.0	33.1	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	16.9	-25.9	26.2
2012/01/31 11:21:25 GMT	1	0	0	0	0	0.0	0.0	33.0	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	16.9	-25.8	26.2
2012/01/31 11:21:38 GMT	1	0	0	0	0	0.0	0.0	32.9	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	17.2	-26.1	25.9
2012/01/31 11:21:50 GMT	1	0	0	0	0	0.0	0.0	32.8	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	17.0	-25.7	25.9
2012/01/31 11:22:03 GMT	1	0	0	0	0	0.0	0.0	32.8	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	16.8	-26.2	25.9
2012/01/31 11:22:16 GMT	1	0	0	0	0	0.0	0.0	32.9	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	16.8	-25.7	25.9
2012/01/31 11:22:29 GMT	1	0	0	0	0	0.0	0.0	32.9	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	17.0	-26.2	25.9
2012/01/31 11:22:41 GMT	1	0	0	0	0	0.0	0.0	32.9	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	G.DMT Annex A	TI	109/47	ERR_ALL_OPTIONS_FAIL	16.8	-26.2	25.9
2012/01/31 11:23:29 GMT	1	7456	7524	7320	7320	6.2	2.0	32.9	19.8	609	719	1.02	8.00	448	652	13.0	13.0	26.5	5.3	290	294	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_LOS_LIMIT	16.9	-25.7	25.9
2012/01/31 11:24:10 GMT	1	5280	5300	5068	5068	6.1	1.0	31.8	19.8	592	608	1.08	8.00	448	588	12.0	12.0	23.5	7.2	322	311	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_LOS_LIMIT	15.4	-26.0	24.9
2012/01/31 13:05:07 GMT	1	7264	7292	8128	8128	6.2	4.0	30.3	19.8	2916	6365	1.05	8.00	448	864	20.0	20.0	17.0	12.3	342	330	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_LOS_LIMIT	-7.3	-26.1	23.2
2012/01/31 13:05:14 GMT	1	0	0	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	Unknown	Unknown	18/15	ERR_STATE_TIMEOUT	0.0	-17.4	17.8
2012/01/31 14:34:05 GMT	1	7232	7268	7832	7832	6.2	3.0	30.8	19.8	3010	6358	1.05	8.00	448	860	19.0	19.0	17.5	12.3	335	346	1.00	8.00	G.DMT Annex A	TI	241/104	ERR_SIG_INTERRUPT	-1.0	-25.8	23.8
2012/01/31 14:34:12 GMT	1	0	0	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	Unknown	Unknown	18/15	ERR_STATE_TIMEOUT	0.0	-17.4	17.8
2012/01/31 15:22:17 GMT	1	5152	5212	8128	8128	6.3	21.0	30.9	19.8	198	1622	1.10	8.00	448	712	15.0	15.0	17.5	12.5	0	7	1.00	8.00	G.DMT Annex A	TI	240/104	N/A	-1.5	-25.7	23.9

tidaltides · ‎15-03-2012

Do you still encounter this type of problem? How were you able to fix it or at least manage it?

tbfnet · ‎21-03-2012

Internet is now gubbed again....
Got upgraded to ADSL2 and got a whopping 10mb woo...

Now my phone line is being interfered with by broadband again and line has been reset for 6mb

I see that the filter needs changed AGAIN.. This would make the fifth time I have had to do it.
I also tried the online repair test, firstly can't find my phone number then when using account number brings up phone number but won't progress.
When doing a line test, no problems to report.

No alarms or anything like that on the line, only the phone and broadband.

Pls Help.....

Also in reply to last post, no we are still having issues as you can see.

DSL Diagnostics - Training History Physical Line 1 General Information

DSL Line (Wire Pair):	Line 1 (inner pair)
Downstream Rate Cap:	24384 kbps
Downstream Atten. at 300kHz:	28.4 dB
Uncancelled Echo:	10.9 dB	Suspicious - check phone filters and alarm
VCXO Frequency Offset:	-28.8 ppm	Ok
Final Rx Gain:	24.8 dB	Ok
Excessive Impulse Noise:	0	Ok
Downstream Required Impulse Noise Protection:	4
Downstream Impulse Noise Protection:	1.11
Downstream Delay of Latency Path:	8.87 ms
Upstream Impulse Noise Protection:	2.29
Upstream Delay of Latency Path:	6.63 ms
Framing Mode	ATM

Training History

	Downstream	Upstream
Time	Line	Rate	Max1	Max2	Max3	Mgn1	Mgn2	Attn	Pwr	CRCs	FECs	INP	DLY	Rate	Max	Mgn1	Mgn2	Attn	Pwr	CRCs	FECs	INP	DLY	Mode	Vendor	State	Exit Code	Echo	VCXO	Rx Gain
2012/03/21 10:37:14 GMT	1	0	0	0	0	0.0	0.0	35.1	0.0	0	0	0.00	0.00	0	0	0.0	0.0	14.7	0.0	0	0	0.00	0.00	G.DMT2+ Annex A	Infineon	227/93	ERR_INCONSISTENT_SIGNAL	8.6	-27.8	24.8
2012/03/21 11:22:33 GMT	1	7052	7056	6725	6725	9.1	11.7	35.1	20.7	15105	24881	1.09	8.66	444	824	16.9	17.5	14.7	12.5	108	86	2.29	6.63	G.DMT2+ Annex A	Infineon	241/104	ERR_LOS_LIMIT	8.5	-28.1	24.8
2012/03/21 11:27:38 GMT	1	0	0	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	0	0	0.0	0.0	0.0	0.0	0	0	0.00	0.00	Unknown	Unknown	11/13	IDLE_REQUEST	0.0	0.0	0.0
2012/03/21 11:28:16 GMT	1	0	0	0	0	0.0	0.0	34.0	0.0	0	0	0.00	0.00	0	0	0.0	0.0	13.8	0.0	0	0	0.00	0.00	G.DMT2+ Annex A	Infineon	227/93	ERR_INCONSISTENT_SIGNAL	-5.5	-28.1	23.6
2012/03/21 11:32:33 GMT	1	10584	10588	10165	10165	9.0	-1.9	34.0	20.6	12161	12446	0.93	11.83	444	876	23.1	22.0	13.8	12.4	0	0	2.29	6.63	G.DMT2+ Annex A	Infineon	241/104	IDLE_REQUEST	-6.0	-28.2	23.6
2012/03/21 11:32:50 GMT	1	0	0	0	0	0.0	0.0	35.1	0.0	0	0	0.00	0.00	0	0	0.0	0.0	14.7	0.0	0	0	0.00	0.00	G.DMT2+ Annex A	Infineon	227/93	ERR_INCONSISTENT_SIGNAL	10.8	-28.9	24.8
2012/03/21 11:36:18 GMT	1	6880	6883	6309	6309	9.1	9.0	35.2	20.6	9	99	1.11	8.87	444	728	15.6	14.1	14.7	11.5	0	0	2.29	6.63	G.DMT2+ Annex A	Infineon	240/104	N/A

stchedro · ‎04-04-2012

I'd just try disconnecting everyting phone included and go stright into the test socket and then do a reset. Chek that all the cables are punched in tight. I'd also suggest that it may be the master socket components that could be at fault so it may be worth changing the face plate over for one with the built in filter.

Our home service went from 5Mb/s to 9.5Mb/s just by removing dud wiring round the house and moving the redcare to another line.

Failing that I would open up any junction boxes that are on your property and and get some deoxit or similar to clean and coat the wire. A lot of this kind of stuff is down to dodgy corroded connections causing reflectance of the signal in the line.

tbfnet · ‎04-06-2012

Cheers for the info and help but sadly it got me nowhere.
Connection keeps dropping out when we get calls now.
Obviously a solution would be to move the broadband to another line but we can't so that ends that.
Obviously we have a problem but am not prepared to pay for an engineer to come and say everything is fine.
So can i have some more filters sent out please.

Cheers.

DSL Details

Down Up

Modem Type:	Built in modem - ADSL
DSL Line (Wire Pair):	Line 1 (inner pair)
Current DSL Connection:

Rate:	6873 kbs	816 kbs
Max Rate:	6885 kbs	824 kbs
Noise Margin:	9.2 dB	5.9 dB
Attenuation:	35.3 dB	18.8 dB
Output Power:	20.5 dBm	12.4 dBm

Protocol:	G.DMT2+ Annex A
Channel:	Fast
DSLAM Vendor Information	Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC:	0/38

Rate Cap:	6885 kbs
Attenuation @ 300kHz:	35.3 dB
Uncanceled Echo:	9.3 dB	Suspicious - check phone filters and alarm
VCXO Frequency Offset:	-31.1 ppm	Ok
Final Receive Gain:	24.9 dB	Ok
Excessive Impulse Noise:	0	Ok

Traffic Statistics

Bytes Packets Errors % Cells Errors %

IP Traffic
Transmit:	952387	13793	0	0
Receive:	275364856	187418	0	0

ATM Traffic
Transmit:	334623	0	0
Receive:	7804361	0	0

DSL Link Errors

Collected for 2Days1:35:26

Reset 24-hr int. 15-min int. Last Event

	Since	Current	Current	Time Since

ATM
Last Event
Cell Header Errors	6119	620	0	0:06:01
Loss of cell Delineation	735	401	0	0:08:40

DSL
Link Retrains:	11	6	0	0:08:39
DSL Training Errors:	14	8	0	0:06:57
Training Timeouts:	0	0	0	0:00:00
Loss of Framing Failures:	14	7	0	0:08:40
Loss of Signal Failures:	14	7	0	0:08:40
Loss of Power Failures:	0	0	0	0:00:00
Loss of Margin Failures:	91	7	0	0:08:40
bleep. Seconds w/Errors:	4423	342	1	0:00:29
bleep. Sec. w/Severe Errors:	181	8	0	0:08:40
Corrected Blocks:	0	0	0	0:00:00
Uncorrectable Blocks:	14690	910	1	0:00:29
DSL Unavailable Seconds:	726	374	0	0:06:39

tbfnet · ‎08-06-2012

Have an engineer coming out on Monday to try solve the problem.
Will keep you updated as to what happens.

tbfnet · ‎12-06-2012

Engineer put on a new faceplate and changed some setting at the cabinet.
All is well now.